Position Purpose:
- To lead, build and develop the policies, strategies and customer base of the lubricants Section in all areas through development of staff, effective control of working capital and operating cost.- To achieve required performance level in supply, distribution, customer satisfaction, market penetration, area coverage and profitability through all franchises and areas of representation.- To implement international business standards and performance benchmarks.- To implement manufacturer and stakeholder requirements.
Duties & Responsibilities:
- Meet agreed performance benchmarks- Ensure the Lubricants department achieves profit targets and control expenses within budget.- Ensure overheads are controlled and costs and expenses are minimized by control and effective utilization of resources.- Achieve highest rate of customer satisfaction and lowest rate of customer defection without sacrifice of profitability.- Improve quality of customer interaction by improving standards by implementing manufacturer core processes.- Review of Management accounts on monthly basis and review KPI’s on weekly basis- Report to Aftermarket Manager on daily, weekly and monthly basis regarding areas of concern or opportunities- Establish and review salary scales and incentive schemes.- Ensure all staff are committed to the principles and ethics of the Dealership and Group.- Any other duties as and when required by the Board that are reasonably within the capabilities of the person and aimed at achieving the Company or Group goals.
Qualifications:
- Professional qualification and membership of F.I.M.I. an advantage.- Bsc or Equivalent
Skills and Knowledge:
- A detailed understanding and current and relevant experience of the aftermarket parts industry at the highest level- Practical skills and experience and knowledge of modern motor industry processes and practices- Ability to create a positive environment and culture that allows staff to develop and excel in their roles.- Exceptional customer facing skills to enable difficult situations to be resolved successfully.- Ability to negotiate effectively at the highest level with excellent numeracy and literacy skills.- Highest knowledge of the Law applicable to the motor industry in particular Franchise agreements, Trade description and practices, Consumer Law, and Employment Law.
Experience:
- At least 5 years experience in a similar role within the Lubricants industry- At least 3 years experience working in an overseas environment
Apply:
Interested and qualified candidates can apply for this position by our Email:
Closing Date on 22 – March - 2016
تعليقات
إرسال تعليق