الاستعلام عن طلب مساعدة قطر الخيرية في السودان

Job Title: Contact Center Trainees

Job Group  Commercial  Contract Type   Intern  Closing Date  06-Apr-2016

WHAT

Provide customers with prompt, professional and accurate information and service in a single call with the objective of always delivering a consistent world class customer experience. Recognize opportunities to up-sell and cross-sell to their customers through developing first class customer relationships.

How

You will be responsible for:

• Agree and strive to consistently deliver to individual and team performance objectives.
•  Monitor own progress against personal development plan.
•  Quickly and efficiently able to input, update, delete, add, amend customer data into Zain’s customer database
• Operate IT applications such as Internet, Intranet, email and windows applications with + or – 5% key stroke errors
• Quickly and efficiently able to input, update, delete, add, amend customer data into Zain’s customer database
•  Operate IT applications such as Internet, Intranet, email and windows applications with + or – 5% key stroke errors
•  Handle incoming customer calls using a variety of call centre technologies and telephony platforms
•  Deliver to sales targets through up-selling and cross-selling
• Handle customer queries, complaints and concerns in a professional manner.
• Escalate customer calls to call centre supervisor/manager in line with business rules
•  Manage recognition and rewards programmes linked to customer satisfaction measures.
•  Maintain Call Centre standards for customer service levels

WHAT DO I NEED

You need the following:

• Diploma Certificate (2 or 3 years) or higher
• Knowledge of PC operations – web functionality, email, internet or intranet. 
• Multi-lingual Arabic and English. 

Other Soft Skills

• good communication and reporting skills (verbal and written).
• Good understanding of Telecomm- fixed line or mobile.
• Work under pressure
• Any understanding of business process from customer acquisition through to customer fulfillment to ensure appropriate integration of solutions to business requirements would be useful.
• Able to build a Quality of relationships with internal/external customers/peers
• Self confident.
• Adapts well to change

To Apply:

http://www.careers.zain.com/careers/zaingroup/VacancyDetail.aspx?VacancyID=107273