| Job Title: | Inbound-CRM Advisor | |
| Date Posted: | 04/05/2017 | |
| Closing Date: | 18/05/2017 | |
| Company: | Sudanese Tractor Co. Ltd. | |
| Job Classification: | 0-2 Years Experience | |
| Job Category: | CR& Communication | |
| Location: | All Sutrac and DAL Engineering Sites |
Position summary:
To record and follow up customer concerns, complaints, and feedback to relevant Sutrac Department to ensure CCR (customer concern resolution), is carried out to customer satisfaction and to provide sales leads to Sales dept.
Main Duties & Responsibilities:
1. Maintain a reliable customer database including the capture and storage of customer, vendor, partner, and internal process information.
2. Capture and report customer habits and generate sales leads through marketing activities.
3. Capture, analyse and report customer feedback.
4. Work closely with other departments to follow up and resolve major customer concerns and complaints. This includes recording all communication between departments and customer.
5. Carry out customer satisfaction survey as Requested.
6. Participate in Sutrac campaigns by preparing the targeted customer list, telemarketing campaign, capturing customer feedback and reporting on satisfaction levels.
7. Submit CRM reports daily, weekly and monthly
8. Ensure customer satisfaction through the commitment to DAL group core values.
Minimum Qualification & Experience:
Minimum Qualification:
- University degree in a business/engineering discipline or relevant field.
- MBA
Experience:
- 2 Years in Heavy Equipment Industry
- At least 1 year experience in Customer Relationship Management
Required Skills & Knowledge:
1. Customer Oriented
2. Effective Communication & Negotiation skills
3. Excellent
follow-up skills
follow-up skills
4. Time Management and Punctuality
5. Analytical Skills
6. Proficiency in MS Office
7.
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