Computer Management Assistant at U.S. Department Of State DIPLOMACY IN ACTION


Announcement Number:
Hiring Agency:
Embassy Khartoum
Position Title:
Computer Management Assistant (Information MGT Assistant/ Mailroom Supervisor)
Open Period:
07/31/2019 - 12/31/2019Format MM/DD/YYYY
Vacancy Time Zone:
FP - 1805 6
Not Specified
Work Schedule:
Full-time - .
Promotion Potential:
Duty Location(s):
1 Vacancy in

Khartoum, SU
Telework Eligible:
For More Info:
 HR Section


Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
For USEFM - FP is 06.  Actual FS salary determined by Washington D.C.

•    U.S. Citizen Eligible Family Members (USEFMs) - All Agencies
Security Clearance Required:
Top Secret
Appointment Type
Appointment Type Details:
Indefinite subject to successful completion of probationary period.
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
The work schedule for this position is:

  • Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (3 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Supervisory Position:
Relocation Expenses Reimbursed:
Travel Required:
Not Required


The Information Management Assistant (IMA) supports the Information Programs Center (IPC), Information Systems Center (ISC), and Technical Communications Section (TCS) in carrying out their daily duties to communicate locally and with the State Department in support of the diplomatic, public outreach, and business functions of the Embassy. This assistance includes: Processing record traffic; Performing basic tasks on the Classified and Unclassified Local Area Networks (LANs); responding to user trouble calls; maintaining consolidated oversight and inventories for over $1,000,000 of information technology and communications (ITCOM) equipment; basic technical support for telephones & radios; and providing Mail and Pouch assistance. This position requires a Top Secret with crypto-for-use security clearance or the ability to obtain it. The IMA shares duties and responsibilities with the Information Program Officer (IPO). The IMA must be willing to be occasionally “on call” and willing to travel for training. Additionally, this position will serve a supervisory role to foreign national staff employed in the mailroom & switchboard operators. The role will involve regular mailroom duties and administrative duties relevant to staff supervision.

Qualifications and Evaluations

EXPERIENCE: Minimum of two (2) years of professional office work experience within the past Five (5) years..


Internal Environment: Must be able to build a thorough knowledge of Department of State Information Resource Management (IRM) practices, policies, procedures, and processes. Must build a good knowledge of the organization, functions, personnel, and practices of the U.S. Embassy's mission in Sudan. Must be able to deal professionally with all mission employees.

External Environment: Must be able to work indoors and outdoors; must be able to work in extreme environments to include: heat and humidity, dusty environments, and indoors with or without air conditioned rooms.

Specialist Environment: Must be able to work in confined spaces (i.e. crawlspaces, underneath desks, server closets, etc.) Must understand basic network and computer systems and basic electronics.
Education Requirements:
High school diploma is required.
LANGUAGE:  English Level IV (This may be tested)


• Requires basic technical skills in troubleshooting and resolving Information Technology and Communications hardware and software issues.
• Excellent interpersonal and customer relations skills.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Sudan may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.
Other Information:
HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.


  1. AEFM / USEFM who is a preference-eligible U.S. Veteran*


  3. FS on LWOP and CS with reemployment rights **

IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. 

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:
All candidates must be able to obtain and hold a Secret security clearance. 

To apply for this position click the “Submit Application” button.  For more information on how to apply visit the Mission internet Job site.
Required Documents:
Please provide the required documentation listed below with your application:

  • High School Diploma

  • DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

  • SF-50 (if applicable)
Next Steps:
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. 

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Sudan.

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